Student CRM’s Enquiries app delivers powerful tools to your university officers to help them increase productivity, drive up student satisfaction scores and ultimately contribute to higher application rates. Take a closer look at Enquiries.
Student CRM is the leading-edge CRM software for HE providers.
Transcript
Hi, I'm Dom Yeadon, Founder of Student CRM, and we are going to look at the best way to manage student enquiries using Student CRM.
Do you know here your enquiries come from? - Web forms, Emails, Collected at events, Third party tools, In the post, Inbound telephone calls and Walk-ins.
Bring all enquiries into one place - it is absolutely vital that you have one place to monitor and manage your enquiries from. The Enquiries app delivers powerful tools to your officers to help them expand their productivity, increase student satisfaction and contribute to higher application rates.
Build ongoing conversations - as each officer identifies the needs of the student and meets them quickly and efficiently, they demonstrate the typical level of care and quality that students can expect from your university.
Reassign enquiries - if, after reading the enquiry, an officer decides that this is one for your Admissions or Finance or Accommodation team, it can be reassigned in a click.
Automated triaging - this is particularly useful for categorising email enquiries based on the email they sent it to.
A quick response is appreciated - Don’t keep students waiting around for an answer. Every enquiry has a timer showing elapsed time to help your officers prioritise.
Saved replies - when a question looks familiar, bring in a saved reply to deliver detailed information, images and links quickly.
Private notes - Add private notes as you discuss within your team how best to handle an enquiry.
Referring to experts - need some quick input? Simply assign an enquiry to one of your experts to add in their advice.
Closing your open enquiries - selecting a reason each time an enquiry is closed, measures how well your officers are doing.
See trends across the years - are you processing more undergraduate enquiries this year compared with last year? Ready-to-run reports show you in a click.
The Student CRM Roadmap - this is where you can see the forthcoming upgrades to not only this Enquiries app but also all 26 apps. No other CRM does this, because no other CRM is built according to the needs of its student recruitment users.
Enquiries officers will thank you for buying them the best university CRM you can get.
Request a demo today - https://www.student-crm.co.uk/enquiries