Knowledgebase
Used by enquiries teams as the central source for suggested articles, and for all users to access your own CRM best practice articles.
The Knowledgebase app helps your University to provide quick and accurate answers to anticipated questions.
By building a knowledge-base of answers integrated and searchable from your website, it acts as a frontline defence against too many enquiries on similar topics.
Students can search for instant answers marked by relevance to see if their question has already been asked by someone else. If there are no matches to the question, students can easily submit an enquiry through the Enquiries app.
It cleverly builds a knowledge-base of FAQs.
Each department can create and update its own knowledge-base, and prioritise certain answers in the results list based on relevance using keywords.
*works well with the Enquiries app.
Provide speedy answers by creating a clever knowledge-base of common questions and answers
You can also let your students get the information they need with a quick search of your Knowledgebase articles on your public website.