Enquiries

Used by enquiries teams to create a personal conversation from each enquiry automatically routed to them, helped by using ready-made articles to save time.

Integrate a branded online enquiry form into your university's website to allow students to ask questions about studying at your university, and to capture additional student details to build the relationship.

These enquiries filter into Student CRM and are channelled to the relevant department ready for a member of your university team to respond. All enquiries and responses are stored centrally against the student's record so that your colleagues can view the full conversation.

Your enquiries officers can search the built-in knowledgebase of HTML-formatted answers to make it quick and easy to respond with exactly the right information, keeping your university responses consistent across multiple replies.

The very first enquiry builds the Student's record in Student CRM, and every subsequent interaction builds up a bigger picture.