We all know that Clearing is a stressful time - for you, for the students you’re trying to help, for everyone involved. That’s why Student CRM’s Customer Support team puts your mind at rest.
Be prepared: checking your Wants before they become Needs
We might not be able to pass the tissues, but we can support you in other ways. By discussing your Clearing activities with us early on, we’ll know where, when and how best to allocate resources. Need a form change rushed through, or some advice on a complicated setup? We’ll have the right people in place at the right time to get it all done. So on the day, all you need to focus on is getting that placement for a student who will change the world.
Availability outside normal hours
Got an urgent question on Saturday morning? Brain a bit frazzled at 7pm on Monday? Don’t worry - not only is brain-fade normal, but there is someone here in our offices to answer any questions about the system that your frazzled self needs to ask.
DND: No New Launches over Clearing
Seems like a no-brainer, huh? Don’t do anything that could impact the functionality of a system during an important peak time. And yet many companies still seem to do it, like a commerce site amending an order form during the Christmas run-up. That’s why we’ve made a solemn pledge to never do anything disruptive during the peak Clearing weeks.
Student CRM helped The University of Brighton through Clearing 2019 - without incident.
Interested in how we could help you through Clearing?