Hi

The next 3-minutes of student enquiry insights could fix your enquiries problems forever:



After you watch this video just get in touch to book a call, Zoom, etc and we can show you how it can fix all of your current problems with managing your enquiries, forever.

Just how do top universities do this?

They know where their enquiries come from - Web forms, Emails, Collected at events, Third-party tools, In the post, Inbound telephone calls and Walk-ins.

They bring all enquiries into one place - it is absolutely vital that you have one place to monitor and manage your enquiries from. The Enquiries app delivers powerful tools to your officers to help them expand their productivity, increase student satisfaction and contribute to higher application rates.

They build ongoing conversations - as each officer identifies the needs of the student and meets them quickly and efficiently, they demonstrate the typical level of care and quality that students can expect from your university.



They reassign enquiries - if, after reading the enquiry, an officer decides that this is one for your Admissions or Finance or Accommodation team, it can be reassigned in a click.



They use automated triaging - this is particularly useful for categorising email enquiries based on the email they sent it to.



They know that a quick response is appreciated - Don’t keep students waiting around for an answer. Every enquiry has a timer showing elapsed time to help your officers prioritise.



They use saved replies - when a question looks familiar, bring in a saved reply to deliver detailed information, images and links quickly.


They use private notes - Add private notes as you discuss within your team how best to handle an enquiry.


They refer to experts - need some quick input? Simply assign an enquiry to one of your experts to add in their advice.


They closing their open enquiries - selecting a reason each time an enquiry is closed, measures how well your officers are doing.


They see trends across the years - are you processing more undergraduate enquiries this year compared with last year? Ready-to-run reports show you in a click.


This 3-minute video could fix your enquiries problems forever  - after you watch this video just get in touch to book a call, Zoom, etc and we can show you how it can fix all of your current problems with managing your enquiries, forever.

• improve their student recruitment results,
• use easier and more effective technologies to recruit students each year,
•  start off by following best practice from day one, and
• use the best, newest, cutting-edge recruitment tools year after year.